Thank you for visiting and shopping at GiftsHeritage.
We truly appreciate your trust in us. Please review the following terms and conditions that make up our Shipping Policy.

Processing Time

All orders are carefully processed within 1 business day. Please note that we do not ship or deliver on weekends or public holidays..

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Australia

• Standard Shipping: 5–10 business days
• Express Shipping: 2–4 business days

International

Delivery time depends upon the location , however it can be checked by cling at  https://auspost.com.au/sending/delivery-speeds-and-coverage/international-delivery-times

Please note that occasional delivery delays may occur due to courier capacity or seasonal demand.

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Tracking information will become active within 24 hours.

Customs, Duties & Taxes

Giftsheritage is not responsible for any customs duties, taxes, or fees applied to your order. Any charges imposed during or after shipping (such as tariffs or import taxes) are the customer’s responsibility.

Contact Us

If you have any questions about your order or our shipping policy, please feel free to contact us. We are always happy to help. please contact us here.

Thank you for shopping at Gifts-Heritage. We take pride in delivering quality products and strive for your satisfaction. Please read our return policy below to understand how returns are handled.

Eligibility for Returns

You may request a return within 30 days of receiving your order. To be eligible, your item must be unused, in its original condition, and in the original packaging.

Proof of purchase (receipt or order confirmation) is required to process your return.

Non-Returnable Items

• Gift cards
• Personalized or custom-made products
• Items marked as final sale

Return Process

To initiate a return, please contact our customer support team at Contact Us. We’ll provide a return shipping label and detailed instructions.

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

Refunds

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

• Check your bank account again
• Contact your credit card company
• If still unresolved, please reach out to us

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us with your order details and photos if applicable.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect. Shipping costs are non-refundable unless stated otherwise.

Need Assistance?

If you have any questions about our return policy or need help with your order, feel free to contact our team.

Thank you for shopping at Gifts-Heritage. We take pride in delivering quality products and strive for your satisfaction. Please read our return policy below to understand how returns are handled.

Eligibility for Returns

You may request a return within 30 days of receiving your order. To be eligible, your item must be unused, in its original condition, and in the original packaging.

Proof of purchase (receipt or order confirmation) is required to process your return.

Non-Returnable Items

• Gift cards
• Personalized or custom-made products
• Items marked as final sale

Return Process

To initiate a return, please contact our customer support team at Contact Us. We’ll provide a return shipping label and detailed instructions.

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

Refunds

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

• Check your bank account again
• Contact your credit card company
• If still unresolved, please reach out to us

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us with your order details and photos if applicable.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect. Shipping costs are non-refundable unless stated otherwise.

Need Assistance?

If you have any questions about our return policy or need help with your order, feel free to contact our team.